Refund and Cancellation Policy

This policy sets out when fees paid to Genius Artificial Intelligence Solutions LLC (the "Company" or "Lerix") for the Lerix platform are refundable and how cancellations are handled. It is designed for customers in the Sultanate of Oman and aligned with general consumer protection principles, and it forms part of the Terms of Use.

1. Scope

This policy applies to all Lerix services, including monthly and annual subscriptions, cloud plans, and self-hosted enterprise and government contracts.

2. Free Trial

If a free trial is activated, no fees apply during the trial period. Users must cancel before the trial ends to avoid automatic billing, and reminders are sent 3 days before expiration.

3. Paid Subscriptions

Customers may request a full refund within 7 days of the first payment, provided they have not exceeded reasonable fair-use limits or used the service extensively in a live production environment. After this window, no partial refunds are provided for the remaining period unless an exceptional case applies.

4. Enterprise Contracts

For self-hosted and enterprise contracts, refund terms are set explicitly in the signed agreement. Setup fees are non-refundable once implementation has started, while any milestone payment for an undelivered stage may be refundable.

5. Full-Refund Cases

A full refund may apply if core service downtime exceeds 72 consecutive hours, if a major platform defect prevents core use for 14 days, if duplicate or erroneous billing occurs, or if Genius Artificial Intelligence Solutions LLC cancels the service before the end of the paid term.

6. Exceptions

Refunds do not apply for heavy real-world usage, payment gateway fees, a change of mind after more than 7 days, or if the customer breaches the Terms of Use.

7. Request Process

Requests can be submitted via billing@lerix.dev or the Billing section in the dashboard. Include the invoice number, payment date, and reason for the request. Response time is within 5 business days.

8. Contact and Governing Law

Refund and cancellation requests are handled by Genius Artificial Intelligence Solutions LLC at billing@lerix.dev. This policy is governed by the laws of the Sultanate of Oman.